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If you have a PC and cannot open a pdf file, you need to get a reader called Adobe Acrobat Reader. Pdf means portable document file and is the universal web language for nearly all files that are to be read by any computer operating system. Go to their web page http://www.adobe.com/ and click on the Adobe Reader link and select the right reader for your operating system. Mac users don't need to do anything, Preview opens all pdf files.